Airports Council International (ACI) has signed a new memorandum of understanding (MoU) with Chinese operator HNA Airport Group to improve operations and management at HNA’s airports.
HNA Airport Group is a conglomerate that currently operates 15 airports in China and one airport abroad.
The current agreement will help enhance cooperation between the two organisations on a wide range of programmes and initiatives, such as airport safety reviews, and customer experience solutions and training.
HNA Airport Management chairman Liao Hongyu said: “We are honoured to become the first Chinese airport operator to sign this important MoU, which will serve to enhance our operations and access ongoing training and insights from the various programmes that ACI offers.
“We always seek to provide the best and most up-to-date insight to our airports and we believe that ACI’s programmes provide this.”
Alongside the signing of the deal, the airport operator will enhance cooperation to support ACI programmes, which include the peer-review ACI Airport Excellence (APEX) programme, and the facilitation of implementation of its recommendations.
The other programmes are the ACI Airport Service Quality (ASQ) programme, including the new airport service quality (ASQ) Arrivals Survey and Employee Survey, as well as support and expertise from ACI Global Training on relevant training needs.
The agreement between ACI and HNA Airport Group was signed at the 27th ACI Africa / World Annual General Assembly, Conference and Exhibition.