South African budget airline Kulula has deployed the Digital Workspace solution from American technology firm Sabre to reduce wait times and improve overall airport experiences for its passengers.
The technology vendor announced that its Cloud-based solution will equip the airline’s airport agents with workflows that remove the existing, outdated linear check-in procedure.
The move is expected to increase Kulula’s efficiency by up to 30%.
Kulula will gradually deploy the Digital Workspace solution across all of the airports it serves, ultimately helping more than 1,200 agents.
Kulula Airline Division executive director Wrenelle Stander said: “Investing in new, digital technologies is crucial to our strategy, which centres on improving the travel experience for our passengers.
“In today’s digital world, our customers expect a reimagined air travel experience and Sabre’s digital technology will help us achieve our goal of becoming the most visionary and customer-centric carriers on the African continent.
“With Sabre’s Digital Workspace, we will transform the airport experience to be more seamless, more personalised and less stressful, moving us a step closer to a fully digital integrated operation.”
Digital Workspace is part of Sabre’s Commercial Platform, which includes an open API hub, a shopping engine and a mobile, consumer-grade workspace for airport agents.
Sabre Middle East and Africa sales vice president Dino Gelmetti said: “Passing through the airport is traditionally one of the most stressful aspects of travel, so reducing queuing times and checkpoints will make a huge difference for Kulula’s customers.
“Kulula is one of the most progressive airlines in Africa and Sabre’s cutting-edge technology will enable it to differentiate itself within a highly competitive and challenging environment, improving efficiencies and creating an unrivalled customer experience.”