The new service will introduce automation and self-healing technologies to Heathrow’s existing network tower. Credit: SITA.

Heathrow Airport has partnered with IT solutions provider SITA to automate its communication network.

The new service is set to introduce emerging automation and self-healing technologies to Heathrow’s existing network tower, which supports more than 12,000 telephones, 150,000 local area network (LAN) connections, 1,900 radios and more than 3,500 wireless LAN (WLAN) access points across the airport campus.

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The technologies will optimise operations and upgrade the tower from a localised structure to provide wider global support. SITA’s team will be able to monitor and manage the network both on-site and remotely.

The new technology will rapidly detect issues in the network and automatically repair critical components. It will also increase the flexibility of the system, while reducing the time taken to repair problems.

“We are proud to deliver a service management solution that supports a more secure and resilient network service to Heathrow.”

Heathrow’s chief information officer (CIO) Stuart Birrell said: “SITA has long been a trusted partner to Heathrow when it comes to managing our communication and IT infrastructure.

“They understand our requirements and are able to provide an innovative service management solution that is more effective but also can be scaled to meet our continued growth. It is a solution that has ticked all the boxes.”

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Heathrow manages more than 78 million travellers per year and 80 airlines.

SITA’s Europe president Sergio Colella said: “We are proud to deliver a service management solution that supports a more secure and resilient network service to Heathrow, leveraging new technology, our global presence as well as SITA’s strong communications partners.”

The scalable management solution will be gradually phased in over the next 16 months.