London’s Heathrow Airport has announced a four-year partnership extension with technology consultant company Capgemini to increase technological support and improve passenger services.

The new partnership will focus on delivering specialised DevOps support in order to create a “personalised passenger experience”. Capgemini will assist Heathrow in relaunching its VIP service, which provides tailored services for high-profile travellers.

The new extension will increase the previous 14-year partnership to 2027.

The partnership will oversee continued development across existing operations, which include shopping services, parking services, customer services and level 2 support.

Bob Stickland, head of technology commercial and digital platforms at Heathrow Airport, highlighted the strong relationship between the two companies.

Stickland said: “Capgemini has demonstrated over the past decade that it understands and is committed to our vision of providing the best experience for passengers travelling through our airport, while also being able to overcome challenges and deliver true technological change.”

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

Heathrow is determined to provide efficient and valued customer service, which is emphasised through its ‘One Heathrow’ system and stated in its sustainability strategy.

The relationship extension, according to Capgemini, will build on the work begun by Capgemini and Salesforce in 2018 to carry out Heathrow’s commercial digital strategy.

Alongside DevOps, Salesforce Data Cloud and Marketing Cloud will be included in the new arrangement to improve the use of customer data and analytics.