Hawaiian Airlines has selected Chicago-based technology company SP Plus (SP+) to supervise the delivery of delayed baggage.
The company is managing the dispatch of delayed luggage for Hawaiian Airlines’ complete system, including 22 markets across the nation, via its Bags Home Serv Delivery services.
Through its technology solutions, SP+ provides real-time baggage delivery tracking for passengers.
Under its Sphere Express technology brand, the company also supports streamlined logistical processes.
Hawaiian Airlines airport operations vice-president Jeff Helfrick said: “In rare cases, where luggage is delayed, Bags Home Serv Delivery is prepared to provide an impeccable level of service that our guests expect when they choose to fly Hawaiian Airlines.
Bags Home Serv Delivery service line vice-president Danette Restanio added: “We are thrilled to bring our distinctive, user-friendly technologies combined with first-class assistance to Hawaiian Airlines travellers. Our priority is to make travel easier for passengers.”
Last month, SP+ launched Curbside Concierge baggage check-in services at Tampa International Airport (TPA) in Florida through its Bags service line.
This new service is exclusively available for passengers who will travel on domestic flights of American Airlines, JetBlue Airlines, Delta Air Lines, Spirit Airlines and United Airlines.
For a nominal fee, passengers can check their baggage and print boarding passes by using Bags Curbside Concierge at the airport’s departure level.
Under the Bags Home Serv Delivery model, SP+ has been providing services to regional and national airlines for more than ten years.