Hamburg Airport in Germany has unveiled its new self-service bag-drop kiosks in a bid to make the check-in process faster, easier and convenient for passengers.
The ten kiosks have been operational in Terminal 1 since November last year and have now been formally launched. They are complemented by four automated self-service check-in kiosks.
The installation of the new bag-drop machines aims to help travellers bypass time-consuming processes.
Developed and manufactured by Materna, the kiosks are capable of providing services for all airlines. At present, they are being used by Air France, KLM and easyJet.
Hamburg Airport aviation director Johannes Scharnberg said: “Already after just a short period of operation, we can see that our passengers are not having any problems with the new equipment.
“Many of our passengers have already discovered the benefits of the kiosks for themselves and given us very positive feedback. We have hardly encountered any technical anxiety on the part of our passengers.”
The airport noted that the user-friendly and secure baggage handling system is based on Scandinavian design and fits well in the architecture and atmosphere of the terminals.
Materna sales director Reinhard Augustin said: “The kiosks immediately detect items that shouldn’t be conveyed using the automated baggage transportation system.
“The passenger is then informed via the display that the item is to be checked as oversized baggage. This applies, for example, to folded strollers and prams, as well as to trekking backpacks with dangling shoulder straps that could block the conveyor system.”
Based on the international common use self-service (CUSS) standard, the self bag-drop system enables airlines to deploy their own applications on bag-drop equipment without having to redevelop or adapt each time.