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December 13, 2019

Fraport USA to manage concessions operations at Newark Airport

Fraport USA has secured a five-year contract to design and manage concessions operations at Terminal B of Newark Liberty International Airport in New York.

Fraport USA has secured a five-year contract to design and manage concessions operations at Terminal B of Newark Liberty International Airport in New York.

Starting 1 February 2020, Fraport USA will manage approximately 47,000ft² of concessions space in Terminal B, as well as loading dock and storage facilities.

The concessions space was previously managed by Unibail-Rodamco-Westfield (URW) Airports.

The Port Authority of New York and New Jersey (PANYNJ) has introduced 22 Jersey-themed shopping and dining destinations at the terminal this year, totalling around 25,000ft².

This programme is part of the airport’s redevelopment project, which includes the $2.7bn Terminal One Redevelopment Program.

Port Authority executive director Rick Cotton said: “We have a commitment to delivering operational excellence and 21st century standards of service to travellers.

“Fraport has an internationally celebrated reputation for bringing a strategic mix of high-quality brands to its facilities. While we look forward to working with Fraport, we also thank URW for its partnership in helping transform Terminal B into a unique dining and retail experience for our customers.”

Fraport USA Interim CEO Brett Kelly added: “We’re backed by an experienced team that understands passenger and airline needs and that is committed to continuously improve the customer experience at airports.

“Fraport’s expertise worldwide is the gold standard for customer-centric airport development, management and concession operation, and we take great pride in bringing that to Newark Liberty International Airport.”

The port authority has recently added features such as free Wi-Fi, refurbished restrooms, family friendly amenities, real-time information on wait times, improved taxi access and taxi time management to its airports.

Fraport USA, a wholly owned subsidiary of Fraport AG Frankfurt Airport Services Worldwide, develops and manages retail, food and beverage operations at Nashville International Airport, John F Kennedy International Airport and Pittsburgh International Airport.

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