Global information technology (IT) aviation solutions provider ESP has developed a new Self-Service app to allow its airport customers to quickly log all faults.
The new app version of the desktop only Self-Service tool can be downloaded on Android and iOS mobile devices.
The app has been certified by major system integrators and is made available with added functionalities that include device scanning and multiple languages configuration.
Airport customers can use the app’s device scanning feature to scan the barcode on the faulty equipment and log a ticket.
The device details and fault codes are captured and sent directly to the onsite engineering team for rapid response and assistance.
ESP CEO Andy Jenner said: “We developed ESP Self-Service to respond to the specific demands of the industry and, in particular, the CUPPS environment. Normally customers would have to log a call to a service desk to resolve their IT issues, but we recognise that this can be inconvenient, especially when there might be a queue of people waiting at a busy check-in desk.”
In order to ensure a fast response to the call-outs, ESP Self-Service is designed to connect itself to a dedicated app that ESP engineers use throughout airports.
With the touch of a button, the app also provides customers with easy access to the service history of repeating fault identification and the terminal.
The app is currently in use in five UK airports. It was successfully piloted last year prior to its commercial launch.