American passenger carrier Delta Air Lines has partnered with Incheon International Airport Corporation (IIAC) to create a new hub in Northeast Asia.
Pursuant to the terms of the collaboration, the parties will exchange information regarding the design of Terminal 2 at the Incheon International Airport (ICN).
Furthermore, they will co-operate on initiatives to improve the customer experience and operational performance. They will also explore the use of new technologies and collectively market and promote the ICN hub.
Delta will share best practices from its US and partner hubs whereas the IIAC officials will also join Delta for workshops and specialised rotations held in Atlanta, US.
Moreover, IIAC will extend its support for Delta’s customer experience benchmarking initiative at ICN.
IIAC executive vice-president Kwang Soo Lee said: “Working together with Delta, a leading global airline, we can achieve our mutual goal to develop a world-class hub airport.”
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IIAC launched Terminal 2 in January this year when Delta, its joint venture partner Korean Air, and Air France-KLM started operations.
Spanning across 1,260,000ft², the terminal has been designed to manage more than 18 million passengers annually. It will be further expanded, as part of the airport’s fourth expansion phase, by 2023.
Delta Asia Pacific vice-president Matteo Curcio said: “We are excited about the new partnership with Incheon International Airport to build the most convenient hub in Asia, reducing connecting times and offering the best-in-class products at Incheon’s Terminal 2, with our joint venture partner Korean Air.”
“I am confident that ICN will be the leading hub in Asia in offering the best transfer experience for customers from both sides of the Pacific.”