Airport Development Group, the owner and operator of Australia’s Darwin International Airport (DIA), has chosen Elenium Automation’s VYGR (short for Voyager) end-to-end solution to boost efficiency in operations.
The installation of Elenium’s self-service technology is expected to enhance passenger experience and drive future growth at the airport.
According to the Australian vendor, its aviation solutions have been shown to reduce passenger congestion by up to 60%.
Earlier, the airport relied on traditional, agent-assisted passenger check-in and baggage acceptance.
The partnership with Elenium will support the deployment of 30 portable kiosks for a complete and fast check-in process.
In addition, around 23 bag drops will be deployed, of which six can also serve as agent-assist and rework stations.
By utilising cameras, Elenium’s bag drop can digitally zoom and focus to detect the bag tag barcode.
Irrespective of the placement of the luggage, it can read the bag tags in 70 milliseconds at a 97% first-time read rate.
VYGR can be installed by airports of all sizes as it is powered by cloud computing, eliminating the need to invest in complex IT infrastructure for providing self-service, stated Elenium.
To address operational issues in a proactive manner, the company will also provide operations and monitoring software.
Elenium’s Flight Deck platform allows quick resolutions as it offers a live view of the status of all hardware devices.
Elenium Automation CEO and co-founder Aaron Hornlimann said: “As Australia moves toward re-opening, self-service automation technology will be key in enabling airports to operate safely, without compromising on efficiency or passenger experience.
“We are thrilled to be partnering with Darwin International Airport to leverage our self-service technology. Our ultimate vision is for passengers to simply walk through the airport unencumbered.”
In May 2020, Avalon Airport in Australia partnered with Elenium for touchless self-service technology.
The company has more than 700 check-in kiosks in use by 50 airlines across 19 airports globally.