Covid-19: Los Angeles Airport implements touchless technologies

2 September 2020 (Last Updated September 2nd, 2020 15:54)

Los Angeles International Airport (LAX) in the US has accelerated the implementation of touchless technologies to enable passengers to travel safely during the ongoing Covid-19 pandemic.

Covid-19: Los Angeles Airport implements touchless technologies
Tom Bradley International Terminal at Los Angeles International Airport. Credit: Agarre16.

Los Angeles International Airport (LAX) in the US has accelerated the implementation of touchless technologies to enable passengers to travel safely during the ongoing Covid-19 pandemic.

Los Angeles World Airports (LAWA), the operator of the airport, is working to provide passengers with a touch-free experience from the curb to the gate.

This comes when the airport is preparing to handle a surge in passenger numbers ahead of the Labor Day holiday.

LAWA CEO Justin Erbacci said: “At LAWA, new technology is making our facilities more touchless, clean and easier to navigate as we welcome more travellers back to the skies.

“We are aggressively creating a touch-free journey from the curb to the gate, setting the standard for a reimagined airport experience.”

LAX is now equipped with touch-free faucets, hands-free drinking fountains and hand sanitiser stations.

Currently, the airport features 250 hand sanitiser stations while an additional 100 will be installed this week.

The Los Angeles airport also enables passengers to use their phone as a check-in kiosk remote control. The Tom Bradley International Terminal now features a dozen airline check-in kiosks within the Departures Level.

The US Customs and Border Protection (CBP) deployed at LAX is also piloting biometric technology to expedite the verification process of international travellers.

In addition, the airport is piloting a virtual assistance programme at Terminal 2. This service allows passengers to receive assistance from a customer service professional by interacting over a touch-free tablet system installed at the information booth.

Meanwhile, Transportation Security Administration has implemented new credential authentication technology (CAT) at LAX.

The CAT system allows passengers to insert their photo ID into a reader for authentication, eliminating the need to exchange documents or showing a boarding pass at entries.

Overall, 30 scanners are available in each LAX terminal.

The airport has also implemented more than 700 Plexiglas barriers at airline ticket counters and other locations to minimise physical contact.

The airport is now equipped with touchless elevators programmed to stop at every floor and personal protective equipment vending machines with a touch-free payment facility.

LAX has also started using thermal camera technology to identify travellers with high body temperatures.