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November 18, 2022

Amadeus self-service ABD units to equip Paris Orly and CDG airports

ABD machines are expected to reduce queues and enhance the airports’ overall performance.

Paris Aéroport (Groupe ADP) has signed an agreement with Amadeus to deploy more than 100 of its self-service Auto Bag Drop (ABD) units at Paris-Charles de Gaulle (CDG) and Paris-Orly (Ory) airports in France.

Under the agreement, ABD units from Amadeus company ICM Airport Technics will be installed at the two airports in the coming months.

Groupe ADP deputy CEO Edward Arkwright said: “As an airport operator, our strategy is to develop smart airport solutions that ease the work of our airline customers and improve the terminal experience by making the passenger path smoother and faster.

“So we are happy to work with Amadeus to increase the number of passengers checking in their own bags at Paris-Charles de Gaulle and Paris-Orly airports.

“While they will always have the choice between this automated service or a traditional experience at the airline’s check-in counter, we are seeing an increasing number of passengers choosing to check in their own luggage. Our goal is to help them save time.”

The installation of the ABD machines will give passengers self-service options, leading to a reduction in queues and enhancement of the airports’ overall performance.

It is claimed that the self-service bag drop with these machines takes 37 seconds on average, thereby boosting the airports’ passenger handling capacity.

There are currently 360 ABD units already in service, and with the addition of another 100 units, travellers will be able to select self-serve bag drop at more than half of the check-in service points across airports in Paris.

Amadeus EMEA Airport and Airline Operations senior vice-president Yannick Beunardeau said: “Airports and airlines have experienced significant operational challenges as they adapt to rapidly rising passenger numbers.

“At the airport, automation offers a proven route to reduce queues by allowing passengers to take control of their own experience. That’s why Groupe ADP is placing self-service at the heart of its passenger service strategy.” 

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