View all newsletters
Receive our newsletter – data, insights and analysis delivered to you
  1. News
March 10, 2020

ACI announces winners of Airport Service Quality awards

Airports Council International (ACI) World has revealed the winners of its Airport Service Quality (ASQ) Awards.

Airports Council International (ACI) World has revealed the winners of its Airport Service Quality (ASQ) Awards.

The awards are given to the airports that offer the best customer experience according to the opinions of their own passengers.

In 2020, 140 awards were won by 84 airports, which is claimed to be the largest ever number of recipients.

Among the consistent winners are Indianapolis International Airport, Beijing Capital International Airport, Singapore Changi Airport, Toronto Pearson Airport, Aeroporto di Roma-Fiumicino, Mumbai’s Chhatrapati Shivaji International Airport and Delhi’s Indira Gandhi International Airport.

First time recipients of the award include Ghana’s Kotoka International Airport, India’s Mangalore Airport, Indonesia’s Supadio Airport, Norway’s Aalesund Airport.

ACI world director general Angela Gittens said: “The awards this year have been won by a diverse group of winning airports from around the world, which illustrates the industry-wide commitment to delivering exceptional customer experience.

“Delivering a better customer experience is an important business strategy in an increasingly competitive airport industry. ACI’s global ASQ programme is the only one that not only recognises excellence but also provides airports with objective measurement and benchmarking to help drive their performance.

“We are pleased to note that the five winning airports in the category of ‘Best airport by size and region (under two million passenger per year in Europe)’, are all first-time winners of an ASQ award.”

The winning airports will receive the awards at the ASQ Awards Ceremony, which will be held during the third ACI Customer Experience Global Summit in Krakow, Poland, in September.

The Airport Service Quality programme is an airport customer experience measurement and benchmarking programme.

The ASQ Departures programme measures satisfaction of passengers across 34 performance indicators.

Last year, over 50% of the world’s 8.8 billion travellers passed through an ASQ airport.

In February, ACI World released guidance to help airports maximise their capacities to meet rising air traffic demands.

Related Companies

NEWSLETTER Sign up Tick the boxes of the newsletters you would like to receive. The top stories of the day delivered to you every weekday. A weekly roundup of the latest news and analysis, sent every Monday. The airport industry's most comprehensive news and information delivered every month.
I consent to GlobalData UK Limited collecting my details provided via this form in accordance with the Privacy Policy