BagDrop Systems Self-Service Check-In Systems for the Airport Industry

BagDrop Systems optimises airport terminal operations through efficient and innovative self-service products and services.

The growth of passenger self-service check-in is evident so the airport departure terminals of the future will largely have a baggage drop-off and service point function. These trends have an impact on how to set-up terminal operations.

Self-service and staffed check-ins for the airport industry

BagDrop Systems has developed a set of products and services which supports airports and airlines in maximising the departure terminal performance. The four primer goals in this optimisation are:

• Maximising terminal passenger throughput
• Improving passenger experience
• Reducing overall operating cost
• Increasing passenger revenue

Our approach is to first define the best-fit operational concept. This definition involves all parties, including the airport, airline, handling agent and possibly governmental security parties.

Passenger and baggage profiles and loads are used to set up a best fit passenger flow and functional terminal design, including self-service and staffed operation. The prerequisites are that safety levels and security standards are met and preferably enhanced. Our analyses are based on quantitative and qualitative views of the current processes to determine the impact and business case for change.

Passenger touch-point for self check-in and baggage drop offs

The fully integrated BagDrop unit is a single passenger touch-point for self-service check-in and securely dropping off baggage. Operational tools to monitor the process include monitoring dashboards and agent PDAs. The optional payment platform enables facilitation for additional revenue, such as payment of overweight or multiple bag fees, as well as fees for upgrading or up selling.

Stakeholder monitoring dashboards for airport and airline businesses

Our CUPPS platform, CUPPS application and specific stakeholder monitoring dashboards are fully configurable to airport and airline business rules and branding requirements. The application can help with different airline processes simultaneously and dynamically adapt the branding to the desired style. It is multi-lingual and currently facilitates 15 languages, which can be easily adapted and expanded.

As a subset of the fully integrated solution, BagDrop add-on solutions are available for brown field situations. The BagDrop application can also be applied as a generic agent-facing application.

Turnkey self-service systems for airports

Our services are aimed at optimising terminal throughput, improving passenger experience and increasing business performance by implementing turnkey solutions. We have many reference projects, including:

• BagDrop implementation 2008: Amsterdam Airport Terminal 2 (KLM and Skyteam partners)
• BagDrop implementation 2009: Amsterdam Airport Terminal 2 (four units for KLM and Skyteam)
• BagDrop implementation 2011: Zurich Airport Check-In 3 (one unit for Swiss International Airlines and STAR alliance partners)
• BagDrop implementation 2011: KLM at Amsterdam Airport Schiphol (CUPPS platform and CUPPS applications)
• BagDrop implementation 2011: Amsterdam Airport Terminal 2 (12 units in a bay at terminal 2 for KLM and Skyteam partners
• BagDrop implementation 2012: Amsterdam Airport (CUPPS platform and CUPPS applications for common-use application)
• BagDrop implementation 2012: Amsterdam Airport Terminal 3 (five units for EasyJet and ArkeFly)