Queenstown Airport Selects Veovo Technology to Optimise Passenger Experience

With traffic at Queenstown Airport seeing an increase of 33% since 2015, the airport selected Veovo BlipTrack Guest Predictability technology to ensure smooth passenger flow.

The solution accurately measures passenger queue times and flows at security processes, enabling the airport to dynamically resource staffing, as well as proactively communicate wait times to passengers.

Queenstown Airport technology manager Wayne Stiven explains: “As part of our continuing technology investment to provide a better customer experience and a more efficient journey through the airport, we have deployed the solution throughout our domestic and international screening points.

“The combination of sensors and data-processing analytics software together offer powerful, real-time passenger movement information. We can now proactively manage passenger flow, and respond promptly and efficiently to irregular operations and disruptions, for example, by opening additional lines.

“We also display wait time for our travellers on a screen at the security entrance. The information helps reduce stress levels by creating realistic expectations, improving passengers’ travel experience.”

Veovo guest predictability general manaer Peter Knudsen says: “We’re happy to support Queenstown Airport’s effort to improve passenger experiences. With real-time insights into passenger flow, the airport now has the means to manage and improve the passenger process and optimise wait times to deliver an exceptional airport experience.”

The Guest Predictability solution rollout follows the successful deployment of Veovo’s  Airport Operating System and Flight Information Display System (FIDS) in 2015 and Resource Management Software in 2016.

The latter enables planned allocation of fixed resources such as gates, as well as optimising usage to handle real-time disruption or schedule changes. Combined, the solutions unlock valuable insights across the airport ecosystem to streamline operations, thereby improving the passenger experience

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