Hungarian low-cost airline Wizz Air has employed SITA WorldTracer to fasten the repatriation of mishandled bags to passengers.
Aimed at improving baggage services, the system enables Wizz Air to track mishandled bags quickly and gives travellers more certainty over their baggage.
SITA’s WorldTracer, which has been designed as a reporting and matching service of found bags, is used by more than 460 airlines and ground handlers in over 2,800 airports across the globe.
Wizz Air executive vice-president and chief operations officer Diederik Pen said: “At Wizz Air we recognise that baggage remains one of the most fundamental elements of our passenger experience.
“Arriving at your destination without your baggage can sour your entire trip. Therefore, in those rare cases when bags are mishandled, we need to be sure we can quickly get those bags to our passengers with minimal inconvenience. This is where WorldTracer plays such a vital role.”
WorldTracer is part of SITA Baggage Management, which allows airlines to have better monitoring of their baggage during journey and decrease the number of mishandled bags.
According to the SITA 2018 Baggage Report, airlines performed well to cut the rate of mishandled bags to 5.57 bags per thousand passengers, despite more than four billion passengers travelling last year.
SITA Europe president Sergio Colella said: “While better tracking technology and oversight of baggage has contributed to the halving of the mishandled baggage rate over the past decade – down from 18.7 bags per 1,000 in 2007 – there are still those unforeseen situations were bags are mishandled.
“In those increasingly rare cases, WorldTracer has proven that it remains the best solution to trace and return a mishandled bag to the passenger quickly.”