French airport operator VINCI Airports has partnered with Spanish IT solutions provider Amadeus to upgrade the passenger experience and increase automation at Serbia’s Belgrade Nikola Tesla Airport.
The modernisation of the airport’s IT systems will allow it to offer personalised passenger experiences, improve current processes, and aid new services.
The companies have entered a seven-year partnership, under which Amadeus technology will be deployed at the airport to aid in higher automation and modernisation.
With the automation of key processes and the implementation of best practices, the company stated that passenger services can be personalised according to the profile or airline policy.
This also allows for the maximisation of last-minute revenue opportunities.
Amadeus will deploy its Altéa Departure Control for Ground Handlers solution, which is expected to modernise check-in and flight management operations.
Along with providing a personalised travel experience, this technology is expected to restore the passenger’s confidence in travelling amid the Covid-19 health crisis.
The technology will offer a single system approach, making its start-up simpler for ground handling agents compared to the implementation of multiple airline systems.
In addition, resources can be used with a focus on serving passengers.
The flight management capability can centralise load control, which leads to increased efficiency and ensures that baggage is loaded in a way that balances the aircraft weight.
Belgrade Airport COO Zarko Suvacarov said: “Our goal is to make Belgrade Nikola Tesla Airport the future hub in Southeast Europe.
“With a mix of full-service and low-cost carriers, we know we need to provide a choice for a range of customers and support the services they want. We aim to significantly improve the level of service, comfort and variety of commercial offer at Belgrade Nikola Tesla Airport.
“The Amadeus solution provides a modern, reliable and widely-used system that can optimise our own internal processes and help us to provide more services to airlines and passengers. This includes supporting services, which will allow us to quickly adapt to travellers’ needs.”
Earlier this month, VINCI Airports announced the continuation of work to modernise Belgrade Airport amid the Covid-19 pandemic.