View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. News
June 20, 2022

Technical glitch causes baggage chaos at Heathrow Airport

The issue is anticipated to affect 90 flights and around 15,000 passengers.

The baggage system at Terminal 2 of London Heathrow Airport (LHR) in the UK suffered a technical malfunction, resulting in a pile-up of uncollected bags.

Subsequently, the airport directed airlines flying from Terminals 2 and 3 to scale back 10% of their Monday schedules.

The issue is anticipated to impact 90 flights and around 15,000 passengers.

Due to the technical issue in the baggage system, suitcases, small bags and fragile packages were spread across the airport floor.

Apologising for the inconvenience, a Heathrow Airport spokesperson said: “Earlier today there was a technical issue with the Terminal 2 baggage system, which has now been resolved.

“Passengers are now able to check-in as normal, but a number of passengers who departed from Terminal 2 earlier today may have travelled without their luggage.

“We are working closely with airlines to reunite passengers with their luggage as soon as possible. We’re sorry there’s been disruption to passenger journeys.”

Passengers are expected to receive their baggage within two days.

Last year, LHR recorded a passenger volume of 19.4 million.

Due to pandemic-related restrictions, traffic was said to be at its lowest since 1972.

The latest baggage system meltdown comes amid ongoing chaos at various UK airports, including LHR, due to workforce shortages during the peak summer season, which has led to widespread flight cancellations.

Last week, LHR reopened its Terminal 4 to help cope with the surge in air travel demand.

Related Companies

NEWSLETTER Sign up Tick the boxes of the newsletters you would like to receive. The top stories of the day delivered to you every weekday. A weekly roundup of the latest news and analysis, sent every Monday. The airport industry's most comprehensive news and information delivered every month.
I consent to GlobalData UK Limited collecting my details provided via this form in accordance with the Privacy Policy


Thank you for subscribing to Airport Technology