Australia’s Sydney Airport (SYD) has awarded a five-year contract to technology provider SITA for the delivery of common-use services at its two terminals.
Following this contract, the airport will gain around 600 common-use touchpoints over international Terminal One and domestic Terminal Two.
The project went live on 1 March and features the airport common-use platform SITA Flex, as well as the SITA Bag Message, which eradicates the requirement for numerous baggage system interfaces between airports and airlines.
With these solutions, the airport will be able to provide a minimum-touch, airline-ready mobile journey and an upgraded baggage experience to passengers.
SITA Asia-Pacific president Sumesh Patel said: “We understand the harsh impact of Covid-19 on airports globally and we’ve adapted our solutions to deliver airport operations that are resilient, agile, and highly cost-efficient. SITA’s goal is to provide best-in-class technology solutions and to help Sydney Airport reshape its value proposition to all its stakeholders. A key element is to ensure maximum use of existing assets and technology infrastructure.”
Sydney Airport aeronautical technology and infrastructure head John Raso said: “SITA was able to quickly understand and adapt their offering to the new world of passenger travel and the related commercial impact on airports. Their solutions align with our vision, help minimise our risk exposure and improve the passenger experience. We’re excited to be investing in future-proofing Sydney Airport with a strategic partner and market leader in the region.”
As the core component, the SITA Flex platform provides a common-use environment for easily replacing the existing conventional common-use touchpoints such as service desks, check-in and gate boarding.
It also builds on current infrastructures, including on-site and off-site bag drops and kiosks.
SITA is currently offering similar services to five airports in the Australia Pacific region.