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September 18, 2018

Sydney Airport to reduce announcements for ‘quiet terminal’ initiative

Sydney Airport has announced plans to reduce announcements at T1 International Terminal as part of a new ‘quiet terminal’ initiative to offer a relaxing environment for passengers.

Sydney Airport has announced plans to reduce announcements at T1 International Terminal as part of a new ‘quiet terminal’ initiative to offer a relaxing environment for passengers.

Starting 17 September 2018, announcements will be limited to gate areas at the terminal, with only important announcements to be broadcast beyond these areas.

This change will enable the airport to join other airports across the globe such as Changi, Dubai, Hong Kong and Helsinki that have also embraced similar initiatives.

Sydney Airport CEO Geoff Culbert said the move was one of many measures being implemented in a bid to further enhance the experience of its passengers.

“This initiative leapt out as one that would make an immediate and material difference and would align us with the practices of the best airports globally.”

Culbert said: “Passengers will now be able to relax without being interrupted by constant announcements.

“We’re always looking at how we can make the airport experience even more enjoyable for our passengers. This initiative leapt out as one that would make an immediate and material difference and would align us with the practices of the best airports globally.”

Working with its airline partners and other stakeholders, Sydney Airport aims to strike the right balance between providing a stress-free environment and ensuring passengers have the required information, in terms of both signage and updated flight information.

The latest flight information is offered through Flight Information Display Screens across the terminal, besides multilingual e-directories placed throughout the terminal.

Travellers can also approach airport information desks or check the status of their flight by visiting the Sydney Airport website, as well as the @flySYD Facebook and Twitter pages.

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