Incheon International Airport in South Korea has installed SITA’s self-service bag drop technology at its new Terminal 2.
The new Drop&Fly technology is hoped to simplify the bag drop process and reduce wait time for travellers and improves their experience.
SITA stated that the technology also helps to use terminal capacity more efficiently while ensuring accurate baggage handling.
Drop&Fly has been deployed at the airport’s Terminal 1 since 2016. At present, a total of 48 Drop&Fly units (14 at T1 and 34 at T2) are available to passengers with 30 more on the way.
Incheon International Airport Smart Airport Group executive director Sang-il Kim said: “We want to give our passengers a fantastic experience when they travel through our airport and that means using the very best technology.
“Deploying SITA Drop&Fly is part of our extensive modernisation programme that will help ensure Incheon International remains on top of the list of the world’s best airports.”
Drop&Fly features a sliding door and advanced sensors which thwart tampering and the intrusion of unauthorised objects.
It can be tailored to the specific needs of the airport and is equipped with technology such as payment devices and baggage facing cameras, among others.
Additionally, the new system is capable of offering live status and notifications on all bag drop units for ground agents, and real-time statistics to analyse trends and generate reports.
SITA Asia Pacific president Sumesh Patel said: “We know passengers want self-service options because they like having control over their journey and it saves time. Self-bag drop is a win for the airport because it makes very efficient use of the available space and makes the baggage process more accurate and efficient.”
Incheon International Airport served more than 60 million passengers last year. The airport has set a target to reach 100 million travellers by 2030.