IT and telecommunication services firm SITA has signed an agreement with Malaysia Airports Holdings (MAHB) to install a further 15 Scan&Fly self-bag drop units at Kuala Lumpur International Airport Terminal 2 (klia2).
SITA implemented 15 units earlier this year that helped the airline to reduce baggage processing by half and slash check-in wait times by 40% for AirAsia flyers.
MAHB chief strategy officer Azli Mohamed said: “More than 25 million passengers pass through klia2 terminal annually and that number is set to grow rapidly. We want to give each and every one of those passengers the best possible experience.
“SITA’s Scan&Fly solution will enhance the experience we’re able to offer by further reducing queues at peak times, smoothing out the passenger journey, and ensuring more accurate baggage handling.
“The self-service bag drop allows airlines at klia2 to better manage their resources and reallocate agents to focus on delivering an improved customer experience”
MAHB noted that the deployment of SITA Scan&Fly into the check-in process has improved the overall check-in times.
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SITA’s baggage processing technology has reduced the average wait time for travellers at klia2 terminal by 40%, from almost seven minutes to just four minutes.
SITA Asia Pacific president Sumesh Patel said: “The extension of our partnership with MAHB will help them excel during this period of immense growth in travel in the region.
“Scan&Fly uses an airport’s existing infrastructure, so it doesn’t require any modifications to its current check-in desks or conveyor belts. It is a cost-effective, retrofit solution for airports that results in a higher passenger throughput and an increase in overall capacity.”
SITA’s bag drop technology has also led to effective resource management at klia2.
Klia2 terminal spans across 257,000m² and features 60 gates, eight remote stands, 80 aerobridges, and includes a retail space of 32,000m², which accommodates 225 retail outlets.