The UK’s Gatwick Airport is using the Splunk Cloud software platform to monitor key performance criteria and enhance its services for passengers.
The single-runway airport will use the software to analyse data from airport systems, transit services and customer data.
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Gatwick aims to optimise each step of the customer journey, ranging from boarding pass scanning to the speed at which trays move through X-ray systems at security.
Gatwick business systems head Chris Howell said: “Splunk Cloud enables our teams to closely monitor real-time performance through an easy to use dashboard which plays an important role in the smooth running of the airport.
“By monitoring a wide range of passenger information and performance data, our teams are able to stay ahead of the game and effectively deploy resources in real time to deliver an enhanced service for our passengers.”
Data from the airport’s social media activity, the Highways Agency and Network Rail will be correlated to predict passenger numbers ahead of time.
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By GlobalDataSplunk product marketing vice-president Shay Mowlem said: “Gatwick Airport is the model for airports worldwide, and ultimately, any venue looking to maximise efficiency while keeping customers happy.
“Innovative organisations see machine data as a strategic asset to gain a competitive advantage through digital transformation.”
Since 2014, the airport has improved collaboration with airlines, ground handlers and air traffic control to monitor key passenger performance criteria.
Gatwick serves more than 220 destinations in 80 countries for more than 42 million passengers a year.
Image: Gatwick aerial photography. Photo: courtesy of Gatwick Airport.
