Menzies, a global supplier of passenger, ramp and cargo handling services, has signed a five-year deal with SITA to deploy the latter’s ground handling management technology at close to 150 airports globally.

The technology was first trialled at the Oslo Airport in Norway in 2015 where the facility was successfully installed in six weeks.

Airports that will see the setting up of the new systems include Copenhagen Airport, London Heathrow Airport, Gatwick Airport, Seattle Tacoma International Airport, Los Angeles International Airport and Macau International Airport.

"With close to 150 airports in 31 countries, it is vital that we have a clear view of our operations at all times as well as the ability to respond to changes as they happen."

This will be followed by the installation at many other airports in North America and Australia during 2016.

Menzies SVP support services Steve Rick said: "With close to 150 airports in 31 countries, it is vital that we have a clear view of our operations at all times as well as the ability to respond to changes as they happen.

"The deployment of the systems not only enables more efficient operations but also benefits our customers and staff through our ability to optimise our operations in response to inevitable off-schedule activities.

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"The system from SITA supports us by providing all the information we need to decide on how best to deploy our resources while enabling our operations teams to respond proactively to changes in our operating environment."

Besides helping Menzies streamline its operations, SITA’s AirportResource Manager will provide value to the former’s airlines by optimising the deployment of mobile resources through intelligent and real-time decision-making.

The technology will help Menzies in staff rostering, planning, real-time scheduling and reporting, while allowing its on-field employees to access and update real-time information of their operations through mobile devices.

SITA president Europe Dave Bakker said: "For an operator whose network spans six continents and more than 500 airline customers, each with their own requirements, resource planning and management can be a challenge.

"SITA’s technology, hosted in the SITA ATI Cloud, eases that challenge by collating all the relevant information and providing real-time decision-making on where mobile equipment and people can be best used, making sure that the needs of each customer is delivered in the most efficient manner."

Image: SITA’s AirportResource Manager will help airport employees provide real-time updates about their operations. Photo: courtesy of SITA.