Gatwick airport invests in cloud technology for improving customer experience

4 August 2014 (Last Updated August 4th, 2014 18:30)

Cloud-based testing services provider SOASTA has announced that Gatwick Airport has invested in a platform for CloudTest that will help in accelerating collaborative work and drive further efficiencies.

Gatwick

Cloud-based testing services provider SOASTA has announced that Gatwick Airport has invested in a platform for CloudTest that will help in accelerating collaborative work and drive further efficiencies.

The initiative will enable the airport to improve the customer experience, as well as share information with airlines and ground services to improve aircraft turnover time.

The move is a part of the airport's drive to adopt cloud technology to achieve greater economies.

Gatwick Airport is trying to use the technology to improve response times and reduce delays to benefit passengers as it is known to be one of the busiest single-use runway airports.

"SOASTA is a partner that shares our approach to challenging the established view and creating a new paradigm."

Gatwick Airport CIO Michael Ibbitson said: "SOASTA is a partner that shares our approach to challenging the established view and creating a new paradigm. Its CloudTest platform allows us to test capacity and robustness as the project takes shape.

"We are able to test with a degree of precision and accuracy that delivers measurable and actionable data within a very demanding timeframe."

SOASTA EMEA vice-president Tim Bisley said: "Gatwick is leading the charge towards embracing cloud-based services that ultimately will revolutionise passenger experience.

"The innovation lies not merely in what Gatwick is seeking to accomplish at the airport, but also with the foundation that it is creating for a collaborative system of working with airlines and other airport partners.

"Cloud-based services lie at the heart of this innovation and it is the scope and scale of cloud-based technologies that makes this vision possible."


Image: Gatwick Airport selects SOASTA to drive innovative approach to capacity planning. Photo: courtesy of SOASTA.