Melbourne Airport has become the first airport in Australia to launch a fully integrated smart-security screening point aimed at decreasing long queues and improving the travel experience for passengers.
The redeveloped T2 security screening zone comprises eGates and Smart Security lanes. The lanes are fitted with body scanners and automated tray return systems, making the screening process easier and more efficient for flyers.
As part of the initiative, the airport has deployed three additional screening lanes, dedicated fast-track lanes, as well as staff and goods lanes. This will enable the airport to boost its passengers’ processing capacity by 35%.
According to the airport, the T2 security screening point also features a new façade with a prominent ‘Melbourne’ sign, along with brighter signage to guide passengers towards departures.
Melbourne Airport acting aviation chief David Hall said he was proud that Melbourne is leading the way in its approach to security.
“Victorian travellers and visitors alike will reap the benefits through spending less time in queues, creating a more streamlined experience at what can often be one of the most stressful parts of the traveller journey,” Hall added.
“By using eGates we can review multiple boarding passes at any one time, reducing queues at the entrance to the hall. The eGates also have the ability to integrate with facial recognition technology in future.”
Hall further stated that the automated tray return systems enables passengers to overtake slower travellers by helping multiple people to put their luggage into trays on any lane.
Each security screening lane features equipment worth A$1m to ensure world-class security and customer service.