Melbourne Airport and SITA extend partnership for passenger-based tech

4 June 2019 (Last Updated June 4th, 2019 12:45)

Melbourne Airport has extended its partnership with global company SITA for the supply of flexible and passenger-friendly technologies to bolster capacity.

Melbourne Airport has extended its partnership with global company SITA for the supply of flexible and passenger-friendly technologies to bolster capacity.

The deployment of passenger-friendly technologies is in line with the airport’s multi-billion dollar pipeline of investment to prepare it for projected passenger growth of nearly 70 million passengers annually by 2038.

The airport aims to provide a better experience for travellers while capitalising on its infrastructure.

Melbourne Airport CIO Luke Halliday said: “Technology plays an increasingly important role in the operation of an airport, particularly as we strive to streamline the passenger journey through the airports and make the processing experience as unobtrusive as possible.

“We needed a partner that could join us in delivering against that vision and provide the best solutions to meet our changing needs as we expand. By extending our partnership with SITA we got exactly that. Our teams work well together and SITA’s expertise and dedication make it the ideal transformation partner.

“The flexible hybrid solution designed and being delivered by SITA will boost capacity while maintaining a customer-centric approach and contributing to our overall success.”

SITA already provides several flexible services for passenger check-in and bag drop in the International Terminal at Melbourne Airport.

It is expected that the services that are based on SITA’s common-use platform, AirportConnect Open, will be introduced at other terminals to support domestic travellers.

Once rolled out, it will include over 400 passenger touchpoints such as mobile and standard check-in desks, gate boarding, self-service check-in kiosks, hybrid and standard self-bag drops.