MAB will use IBS Software’s iFlight Crew to ‘transform’ its crew operations. Credit: IBS Software / PRNewswire.

Malaysia Airlines Berhad (MAB), the flag carrier of Malaysia, has signed an agreement with IBS Software for the use of its machine learning (ML) and artificial intelligence (AI) technologies.

Under the five-year agreement, MAB will migrate its crew management systems to IBS Software’s Cloud-based platform, iFlight Crew.

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The move is intended to further automate and upgrade the airline’s operations.

Malaysia Aviation Group Airlines CEO Ahmad Luqman Mohd Azmi said: “Malaysia Airlines and IBS Software have a long history of working together since 2009.

“Having experienced their commitment to digital transformation to optimise operations for over ten years, we’re looking forward to continuing this journey to enhance crew wellbeing, boost cost-savings and upgrade our crew management systems.”

The latest agreement builds on a long-standing partnership of more than ten years between MAB and IBS Software.

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IBS Software said it will continue to provide solutions to support MAB’s flight operations, including iFlight Crew Tracking, Manpower Planning, AD OPT Pairing and Rostering Optimiser.

These technologies are designed to boost employee productivity in automating situational awareness and decision-making, as well as support data flow between ops and crew tracking functions to enhance disruption recovery.

IBS Software president and Global Sales & Marketing head Jitendra Sindhwani said: “Crew planning and optimisation are central to any airline’s operations, cost management, and customer service delivery.

“Malaysia Airlines is a valued partner, and we are thrilled to work together to take their crew management solutions and strategies to new heights.”

IBS Software provides software-as-a-service (SaaS) solutions for the aviation, tour and cruise and hospitality industries.

The company’s offerings cover fleet and crew operations, aircraft maintenance, passenger services, loyalty programmes, staff travel and air cargo management.

MAB has owned and operated Malaysia Airlines since 2015. The airline currently carries up to 40,000 passengers a day.

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