US technology company Leidos has received a contract to deliver IT end-user services to support Nasa’s headquarters, centres and other performance sites.
Under the single award, firm-fixed-price, indefinite-delivery/indefinite-quantity (IDIQ) contract, Leidos is required to provide, manage, secure and maintain essential IT services.
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Services delivered under this Nasa End-User Services & Technologies (NEST) contract will support the agency’s core business, scientific, research and computational activities.
The contract has a two-year, three-month base period and includes a two-year, one-year, and five one-year award term options.
If the agency exercises all available options, the total contract value will increase to $2.9bn. The options will extend the contract period to 31 May 2029.
Leidos will deliver the contract work at ten Nasa centres across the US.
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By GlobalDataThe NEST contract involves providing and managing most of Nasa’s personal computing hardware, supporting infrastructure, agency standard software, mobile IT services, help-desk support and other related end-user services.
Leidos Civil Group president Angie Heise said: “With its size, scope, and scale, the NEST contract is a marquee win for us. Our ultimate goal is to provide intuitive, easy-to-use services that efficiently prevent or resolve problems for the Nasa community, enabling them to have seamless IT services for their critical missions.”
The company’s team of technical experts will work on maximising automation and end-user support management to ensure all systems are secure.
As part of the contract, Leidos will also use predictive and descriptive analytics to evaluate and analyse data for implementation of data-driven practices whose objective is to reduce call volumes, enhance self-service tasks and improve customer satisfaction.
The End-User Services Program Office at Nasa’s Marshall Space Flight Center in Huntsville, Alabama, is responsible to manage the services provided under the NEST contract.
