thyssenkrupp Airport Solutions, the airport division of German multinational conglomerate thyssenkrupp, has hosted a debate on what makes a great arrival experience at inter airport Europe 2019.
In a packed hall at Munich’s Trade Fair Centre, where the biannual expo is taking place, thyssenkrupp invited a number of industry leaders to discuss what key factors affect air travellers’ experience when arriving at an airport, as part of a panel titled ‘Science of Arrivals’.
Headlining the panel was thyssenkrupp Airport Solutions CEO Mauro Carneiro, who was joined by consultant aviation psychologist Paul Dickens and NACO airport planning and building design architect Peter Rieff.
Improving the arrivals experience
During the panel, guests discussed the numerous tools airports have at their disposal to make arrivals a positive experience.
“With air passenger numbers expected to double to 8.2 billion by 2037, it’s vitally important for the travel industry to consider what key mobility needs are important for the arrival of passengers,” Carneiro said prior to the panel.
Linking this concept with the event, he added that there is an ever-growing need to integrate new technologies within an airport’s operations. Predictive maintenance, remotely controlled applications and automation are only some of the new trends needing “to be used and integrated to improve customer experience”, he said.
Factors such as leveraging passengers’ sensory experience, simplifying communications and investing in wayfinding technologies are all equally crucial in making operations more efficient, the panel argued.
“People’s minds are set on arrivals,” said Dickens, explaining that several customers feel anxious or frustrated upon landing at an airport, where the “race to the exit” starts.
Based on this principle, making operations faster and more efficient is paramount, added Carneiro. “It might not be clear what the future holds for the science of arrivals,” he said, “but there is definitely a beginning,” and that means not only moving people through a terminal fast and seamlessly, but also “at the right speed.”
Exploring mobility at inter airport Europe 2019
The company’s Airport Solutions division was among the many attendees at this year’s inter airport Europe expo, taking place in Munich, Germany, until the end of the week.
The Bavarian city’s vast Trade Fair Centre has welcomed thousands of industry stakeholders and visitors from around the world.
Here, thyssenkrupp also presented its latest solutions and innovations in the field of airport boarding bridges.
These included the company’s flagship product, the Remote Control System, a tool that combines technology hardware and software to allow operators to safely control passenger boarding bridges from a remote position.
A first in the industry, it is currently being demonstrated at the company’s stand, where visitors are able to inspect and operate a bridge located 1,500km away from Munich, in the Spanish city of Gijon.
Also at the event is thyssenkrupp’s latest Management Gate System (iGMS) and Visual Docking Guidance System (VDGS).
Finally, the German steel giant introduced MAX, the first real-time, cloud-based predictive maintenance solution, something that Carneiro has claimed is crucial in making airport operations more efficient.
Having recently secured contracts with the likes of Istanbul and Doha airports, thyssenkrupp will be launching its Remote Control System solution in Europe soon.