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All articles by Adele Berti

  1. How is digitalisation improving customer feedback at airports?

    Air travel is enjoying a period of fast, positive growth with around 7.8 billion passengers forecast to fly across European…
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    13 Dec
  2. Can cultural differences impact passenger satisfaction?

    The concept that a person’s cultural heritage determines how they interact with other people is certainly not new. Countless studies…
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    11 Dec
  3. Behind the scenes of easyJet’s ground handling operations at Gatwick Airport

    Over the past few years, budget airline easyJet has made Gatwick Airport one of its most important global headquarters, following…
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    14 Nov
  4. Detect and defuse: high-tech approaches to tracking explosives in airports

    In March 2017, the UK Government introduced a ban that prevented travellers on UK-bound flights from the Middle East and…
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    23 Oct
  5. Industry expresses concerns over British Airways data breach

    UK airline British Airways (BA) is facing rising criticism from tech companies and several other players in the industry after…
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    7 Sep
  6. Renewable jet fuels: how to handle the heavy costs

    Earlier in June, Finnish oil refining and marketing company Neste entered into a partnership with Dallas Fort Worth International Airport…
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    21 Aug
  7. Menzies records profits increase despite ongoing CMA investigation

    Scottish logistics firm John Menzies has announced a positive end of the first half of the 2017/18 financial year, with…
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    14 Aug
  8. Heathrow Airport urged to cut waiting times at border checks

    Heathrow Airport has been advised to cut down waiting times at its border checks after new data showed that delays…
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    13 Aug
  9. ACI highlights role of airports in stopping wildlife trafficking

    Airports Council International (ACI), the global trade representative of the world’s airport authorities, has said that airports can play a…
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    10 Aug
  10. San Jose Airport to use facial recognition technology

    California’s Mineta San Jose International Airport is planning to use facial recognition technology that will make it the first airport…
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    7 Aug

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