Indianapolis International Airport (IND) partners with iinside to inform passengers of wait times at TSA checkpoints. Credit: iinside.

Airport motion analytics specialist iinside has won a contract to deploy its solution for monitoring passenger traffic at the TSA security checkpoints at Indianapolis International Airport (IND).

The installation of the LiDAR-based motion analytics platform will enable the airport to give passengers updates on security checkpoint wait times in real-time and to improve their overall experience.

Go deeper with GlobalData

Go deeper with GlobalData

The gold standard of business intelligence.

Find out more

Discover B2B Marketing That Performs

Combine business intelligence and editorial excellence to reach engaged professionals across 36 leading media platforms.

Find out more

Indianapolis Airport Authority executive director Mario Rodriguez said: “It’s all about the customer experience.

“That’s our primary goal, and the wait time calculators are the latest addition to a range of technology the airport and its partners offer to enhance the travel experience, such as fast-access Wi-Fi, self-bag tag kiosks and even human-powered charging stations.”

“The wait time calculators are the latest addition to a range of technology the airport and its partners offer to enhance the travel experience.”

In addition to the 3D imaging technology known as LiDAR, the new platform uses machine learning to help Indianapolis Airport better manage passenger movements.

LiDAR uses invisible laser beams to detect objects both in motion and at rest and is more precise compared to Bluetooth or Wi-Fi-based indoor location technology.

GlobalData Strategic Intelligence

US Tariffs are shifting - will you react or anticipate?

Don’t let policy changes catch you off guard. Stay proactive with real-time data and expert analysis.

By GlobalData

The new solution offers real-time visibility into passenger behaviour and predictive analytics, which allows airport managers to mitigate foot traffic bottlenecks and optimise storefront retail sales.

TSA checkpoint wait time information will be given to IND passengers in the terminal on the airport’s network of Flight Information Displays (FIDs), as well as the LED digital signage being installed in Civic Plaza.

In addition to FID displays, the data from iinside will also be displayed on the airport’s website to allow passengers to get valuable information before they arrive at the airport.

iinside said that airports and other third-part travel data providers, including ride shares and airlines, can decrease traveller stress by offering wait time notices or fastest kerb-to-gate recommendations.

Airport Technology Excellence Awards - Nominations Closed

Nominations are now closed for the Airport Technology Excellence Awards. A big thanks to all the organisations that entered – your response has been outstanding, showcasing exceptional innovation, leadership, and impact.

Excellence in Action
Klayo’s talent and compliance platform tailored for airports has secured the Innovation Award in the Workforce Digitalization category . Learn how its competency gap analysis, integrated compliance hub and data-driven workforce planning are helping airports streamline operations, strengthen governance and engage employees.

Discover the Impact