In collaboration with tech firm Inifiniteach, airport operator Houston Airport System has introduced a new app to improve passenger experiences for children with developmental disabilities.
Known as Access Houston Airports, the mobile app will be available free of cost at George Bush Intercontinental Airport (IAH) and William P Hobby Airport (HOU).
Using the new app, families of children with developmental disabilities can search and access a number of aids to aid them through all phases of the airport experience.
Houston Airports chief operating officer Jesus Saenz said: “Houston Airports continues to embrace technology to go the extra mile to assist passengers of all abilities on their journey through our airports.”
According to data from the Centers for Disease Control and Prevention, nearly 13% of US citizens have ‘invisible’ developmental disabilities such as Autism Spectrum Disorder.
Houston Airports Americans with Disability Act (ADA) coordination managing director Tim Joniec said: “This percentage is significant and equates to 20,000 daily Houston Airport users.
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“Houston Airports is introducing this app to ease anxiety for these families and provide information and resources that will make their visit to the airport an engaging and meaningful experience.”
The app offers explorer guides, short picture stories that narrate each space in the airport, schedule function, a visual checklist and communication icons.
The app also offers caregiver supports, including terminal maps and tips to assist in planning an airport visit.
The Access Houston Airports app is available both on the App Store and Google Play.
Houston Airports System manages George Bush Intercontinental Airport (IAH), William P Hobby Airport (HOU), Ellington Airport (EFD) and the Houston Spaceport.