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The Greater Toronto Airports Authority (GTAA) has awarded a contract to Hexagon’s Safety & Infrastructure division to provide a fully integrated incident management system at Toronto Pearson International Airport in Canada.

Under the contract, Hexagon will implement its computer-aided dispatch system, records management, application integration platform, mobile apps, and analytics software at the airport to enhance operations and collaborations.

GTAA noted that deployment of the new system will increase operational efficiency for around 400 companies that operate at the airport.

In addition, Hexagon’s software is intended to be better connect people, systems and data, as well as automate processes, which will help the airport manage its resources and reduce response times.

Furthermore, Hexagon’s solutions will support airport operations such as customer service in terminals, airside activities, security, fire and emergency services, snow removal and grounds maintenance, as well as safety compliance.

“Hexagon’s solutions will help us streamline our operations and provide our teams with more timely and accurate information.”

The dispatch system will integrate with partner organisations for incident management across jurisdictions, including Mississauga Fire and Emergency Services, Peel Regional Paramedic Services and Peel Regional Police, in addition to NavCanada.

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GTAA airport operations associate director Chris Mitchell said: “As Toronto Pearson continues to grow to mega-hub status, managing incidents and resources has become increasingly labour intensive in the integrated operations control centre, airside and in the terminals.

“Hexagon’s solutions will help us streamline our operations and provide our teams with more timely and accurate information.”

Other airports already using Hexagon’s computer-aided dispatch and other software include Chicago O’Hare International Airport, San Francisco International Airport, and  Baltimore/Washington International Thurgood Marshall Airport.

Toronto Pearson had a total of 47 million air passengers last year.