GOL

GOL introduces SITA’s Scan&Fly self-service bag-drop technology. Credit: SITA.

Brazilian airline GOL has accelerated the check-in process of passengers at Rio de Janeiro International Airport with the new self-service bag-drop technology, Scan&Fly.

SITA’s Scan&Fly enables passengers to check in their baggage in 40 seconds when flying domestically from the airport.

GOL operations vice-president Sergio Quito said: “GOL has always pioneered the use of innovative processes. Self-service is important for us because it improves the customer experience and helps streamline our operations.

“SITA’s self bag-drop technology provides what we look for – it is fast, reliable and easy to use.”

In addition, the airline is planning to deploy the Scan&Fly units at São Paulo-Guarulhos International Airport.

“SITA’s self bag-drop technology provides what we look for – it is fast, reliable and easy to use.”

SITA has also offered consultancy to integrate the solution into the infrastructure of airlines and airports, as well as 24/7 support through its command centres, which will detect issues and avoid passenger disruption.

SITA Latin America vice-president Elbson Quadros said: “Our goal is to use technology to improve the passenger experience and to make airline and airport operations more efficient.

“Our self bag-drop solution does exactly that. We are proud to have GOL as the first airline to adopt this technology in Latin America.”

GOL is currently offering services to around 32 million passengers annually and this new enhancement is expected to increase the number of passengers.