Delta Air Lines is set to introduce the first biometric terminal in the US at Hartsfield-Jackson Atlanta International Airport’s (ATL) Terminal F.
The new technology will be launched in collaboration with the US Customs and Border Protection (CBP) and the Transportation Security Administration (TSA).
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With the new biometric terminal in place, passengers flying directly to an international destination on Delta, Air France, Aeromexico, KLM or Virgin Atlantic Airways can use the facial recognition from entering the airport up to the departure gate.
Travellers can use the new technology to check-in at the self-service kiosks in the International lobby and drop checked baggage at the counters in the International lobby.
Additionally, the biometric terminal will be used to identify passengers at the TSA checkpoint, board a flight at any gate in Terminal F, as well as undergo CBP processing for international passengers arriving in the US.
Delta COO Gil West said: “Delta’s successful launch of the first biometric terminal in the USA at the world’s busiest airport means we are designing the airport biometric experience blueprint for the industry.
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By GlobalData“We’re removing the need for a customer checking a bag to present their passport up to four times per departure, which means we’re giving customers the option of moving through the airport with one less thing to worry about, while empowering our employees with more time for meaningful interactions with customers.”
Delta said that the touch points across the terminal in Atlanta were available from mid-October. Almost all 25,000 passengers who travel through ATL Terminal F each week have selected this optional process, with only 2% opting out.
Following its successful launch in Atlanta, Delta is planning to introduce the new technology at all 14 international gates at the Detroit Metropolitan Airport’s McNamara Terminal by mid-December in association with CBP and the Wayne County Airport Authority.
