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Airports Council International (ACI) World has released its guidelines for the IT practices to be executed at airports amid the disruption caused by the Covid-19 pandemic.
Passenger traffic has decreased at airports around the world due to the travel restrictions imposed by governments to limit Covid-19’s spread.
Due to this, airports have decreased their number of staff on site, including IT professionals.
Airports have implemented emergency HR measures and increased their use of online collaborative tools and remote working.
However, these measures pose different challenges and risks to the airports. ACI World stated that the Advisory Bulletin, named Airport Information Technology, outlines recommendations to aid in the transition.
ACI World director general Angela Gittens said: “Airports are being forced to reconsider their normal business and operational processes and this advisory bulletin provides airports with a set of important key actions for addressing IT concerns during this pandemic.
“A key aspect for airports, especially with larger numbers of staff accessing IT systems remotely, is the implementation of cyber resilience for business continuity.
“It is imperative for airports to have up-to-date cybersecurity policies and procedures, which should be made available and apply to not only the IT and cybersecurity personnel, but the workforce in general.”
The guidelines offers guidance regarding a strong collaborative team, building an effective and secure IT infrastructure to be used for remote access and establishing a common information sharing approach.
It also includes the adoption of innovative technologies and solutions that can be used for autonomous operations.
ACI World’s bulletin also includes guidelines to help airports in restoring normal activities and restarting systems after the pandemic.
Gittens added: “Airports are currently focused on ensuring business continuity, but they will hopefully soon be considering how to manage the business impact in preparation for recovery and to accelerate growth.”
Earlier this month, ACI World issued new practice guidance regarding airport security screening to safeguard screeners, passengers and staff while preserving security measures.