Beijing Capital International Airport (BCIA) has selected air transport IT provider SITA’s self-service kiosks for passenger check-in services on all Air China domestic flights leaving Terminal 3.

The new kiosks have been designed to support a range of travel documents typically used by travellers on these flights.

Under the terms of the contract, SITA will install up to 70 AirportConnect Kiosks to help Air China process passengers faster, while freeing up airport and airline staff to focus on other aspects of the passenger experience.

“Flexible technologies like this help us transform and improve the passenger experience across the airport.”

AirportConnect Kiosks are equipped with boarding-pass and bag-tag printers, passport and Chinese ID card readers and large user-friendly screens.

Covid-19 Report — Updated twice a week Understanding the Covid-19 outbreak, the economic impact and implications for specific sectors

Covid-19 executive briefing report cover

Our parent business intelligence company

The new kiosks also support an array of travel documents including those of Hong Kong/Macau and Taiwan residents travelling to mainland China, as well as expatriates that live in China permanently.

Beijing Capital International Airport terminal management official Li Lei said: “SITA’s technology plays an integral role in helping us realise our ambitions to implement a truly end-to-end self-service experience for our passengers.

“The new self-service kiosks with the Chinese card reader functionality are a big bonus for Air China’s passengers. Flexible technologies like this help us transform and improve the passenger experience across the airport.”

Which of the following actions has your business taken in response to effects of COVID-19?

View Results

Loading ... Loading ...

The self-service kiosks will use the existing CUTE platform which has been deployed by SITA at BCIA, making the installation process labour and time-efficient.

The kiosks are predominantly for use by Air China; however, they can also be used by other domestic airlines that use Air China ground handling solutions.

SITA China vice-president and general manager May Zhou said: “These self-service kiosks will drive efficiencies at the airport and together they will process close to 20,000 passengers per day.”