The automated biometric identification system will deliver faster and secure experience for passengers across the six AOT airports. Credit: Champhei/Shutterstock.

Airports of Thailand (AOT) has rolled out a new automated biometric identification system across six airports to enhance customers experience.  

The biometric system, powered by Facial Recognition technology, is set to provide a quick, convenient and secure process for passengers at the six AOT-operated airports, a press release available on official online newsroom of the Tourism Authority of Thailand (TAT) said. 

Go deeper with GlobalData

Go deeper with GlobalData

The gold standard of business intelligence.

Find out more

Discover B2B Marketing That Performs

Combine business intelligence and editorial excellence to reach engaged professionals across 36 leading media platforms.

Find out more

The airports featuring the new system are Suvarnabhumi, Don Mueang, Chiang Mai, Mae Fah Luang-Chiang Rai, Phuket and Hat Yai. 

Starting from 1 November 2024, domestic travellers can initially use the system. This service is expected to be extended to international passengers beginning 1 December 2024. 

Passengers can register for the biometric system at check-in counters or Self-Check-In Kiosks (CUSS).  

At the counter, airline staff will assist in capturing facial and travel document data as a Token using the CUTE boarding pass reader.  

GlobalData Strategic Intelligence

US Tariffs are shifting - will you react or anticipate?

Don’t let policy changes catch you off guard. Stay proactive with real-time data and expert analysis.

By GlobalData

Alternatively, passengers can use CUSS kiosks for check-in, select their airline, opt for ‘Enrolment,’ scan their boarding pass barcode, insert their passport or ID, and complete their registration with a facial scan. 

Once registered, passengers’ biometric data will be used for that specific journey, allowing them to bypass traditional passport or boarding pass checks at various stages, including baggage drop, security checks and boarding.  

This consent-based system aims to streamline the entire airport experience. 

The integration of this biometric technology with existing passenger processing systems such as CUTE, CUSS, CUBD (automated baggage drop), PVS (Passenger Validation System), and SBG (Self-Boarding Gate) ensures a seamless flow through these airports. 

Airport Technology Excellence Awards - Nominations Closed

Nominations are now closed for the Airport Technology Excellence Awards. A big thanks to all the organisations that entered – your response has been outstanding, showcasing exceptional innovation, leadership, and impact.

Excellence in Action
OPS1 by TADERA has won the 2025 Product Launch Award in the Safety and Efficiency category for transforming how airports manage operations and safety. Learn how this integrated, GIS driven platform simplifies inspections, maintenance, and SMS compliance while turning operational data into real time, actionable intelligence.

Discover the Impact