American Airlines Cargo has implemented IBS Software’s iCargo management platform to modernise its global cargo operations.
With this move, the airline has replaced its more than 40–year-old 90 legacy systems with ten core business applications.
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All of the airline’s cargo business functions such as sales, terminal operations, warehouse management, ULD management and revenue accounting have been moved into the unified iCargo solution.
American Airlines Cargo president Rick Elieson said: “Our partnership with the incredible team at IBS has been key to our success.
“Our investment in the iCargo platform allows us to better take care of our team members and better serve our customers. It also positions us to adapt to industry challenges or changing customer needs as we continue on our modernisation journey.”
The new Cloud-deployed system has already been launched at 6,200 American Airlines Cargo team members, 2,772 airport agents and to more than 30,000 customers.
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By GlobalDataThis phase will be followed by another phase, which will introduce scanner apps, self-service kiosks and mobility enabled functions.
A fully integrated Mail Handling and Mail Revenue Accounting modules will also be rolled out.
The platform will offer digitally enabled processes that are expected to enhance the airline’s business performance, as well as customer and employee experience.
IBS Software Cargo & Logistics Solutions head Ashok Rajan said: “It is a stellar achievement for American and IBS Software, who worked together as one team with a single-minded focus on ensuring a smooth cutover with the least disruption to American Airlines Cargo’s customers.”
Last month, Malaysia-based Pos Aviation deployed IBS Software’s iCargo in its operations.
