Heathrow is making some pretty big demands at present, along with the passengers who use its services. Huw Kidwell speaks to airport operator BAA to see exactly how Heathrow is managing these demands, and what it is doing to put all concerned at ease.
Self-service check-ins are popping up everywhere from hotels to airline service areas. But are they really what the customer wants, and can self check-ins actually ease airport woes? Huw Kidwell investigates.