The UK Government has proposed changes to airline compensation rules, with an aim to help passengers seeking justice from unfair practices.
This includes the creation of a new fairer compensation model for domestic flight delays.
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According to the new proposals, air travellers can claim compensation based on the length of the flight delay and linked to the cost of travel instead of having to meet a certain threshold of a three-hour delay.
Additionally, the UK Government intends to make it mandatory to include all airlines in the aviation Alternative Dispute Resolution (ADR) scheme.
This move is expected to give passengers a route to settle disputes with airline companies without the need to go to court.
The UK’s new proposals aim to strengthen the regulator’s powers to protect the rights of consumers and airline companies.
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By GlobalDataThe UK Civil Aviation Authority CEO Richard Moriarty said: “We welcome the action from the government to improve the rights of air passengers. This consultation is a clear indication of the need to enhance our enforcement powers and bring us in line with other regulators.
“The proposals will improve passenger rights and equip the Civil Aviation Authority with the appropriate tools to act swiftly and effectively for the benefit of consumers.
“The ADR scheme has helped thousands of consumers seek redress from their airline or airport and we welcome the proposal to bring more airlines onto the scheme. We will respond to the consultation in the coming weeks.”
UK Transport Secretary Grant Shapps said: “People deserve a service that puts passengers first when things go wrong, so today I’ve launched proposals that aim to bolster airline consumer protections and rights.
“We’re making the most of our Brexit dividend with our new freedoms outside of the EU and this review will help build a trustworthy, reputable sector.”
