British airport operator Manchester Airports Group (MAG) has teamed up with IT firm SITA to deploy further passenger self-service kiosks across the group’s three main airports.
The announcement follows a November 2018 tender in which SITA won a five-year contract to provide check-in, self-bag drop and boarding kiosks across Manchester, London Stansted and East Midlands airports.
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MAG has also selected SITA to upgrade Manchester Airport’s baggage reconciliation systems for tracking bags at key points across the journey.
The airport operator has developed a revised check-in strategy as part of its transformation programmes that focus on offering an enhanced customer experience and efficient use of airport capacity.
SITA will supply more than 660 staffed and self-service common-use points at check-in, transfer and boarding across all three airports, to support MAG’s transformation programmes.
The technology firm will boost staffed and self-service check-in kiosks and roll out its self-bag drop facility at Terminals 1 and 3 of Manchester Airport. These facilities will enable passengers to check-in their own bags in a minute.
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By GlobalDataMAG CIO Nicholas Woods said: “Our passenger numbers continue to grow rapidly across our three airports. At the same time our passengers want to spend as little time completing the travel steps such as check-in, bag drop and boarding.
“We recognise that better technology allows us to process more passengers, as well as reduce queues and SITA have provided a solution to deliver on both requirements.”
Under the agreement, SITA will further manage the new passenger and baggage processing systems to ensure that they operate smoothly round-the-clock.
