Rolls-Royce has rolled-out a 24/7 Operations Center to provide round-the-clock support to its global customer base of civil helicopter engines.
Developed to align helicopter engine support with an existing successful model in both civil and military operations, the new centre will act as the central point of a series of improvements to the customer experience for helicopter engine operators and fleets.
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Rolls-Royce Helicopters senior vice-president Greg Fedele said: "Now, we are raising the bar for our helicopters team and bringing innovation and even more dedicated professionalism to the task to ensure heightened customer response and satisfaction."
The Operations Center currently supports nearly 4,500 individual helicopter customers, including around 16,000 civil aircraft.
The centre tracks issues across fleets, shares engine data and enhances responsiveness.
"Helping customers keep their mission success at a high level is our objective, and the Operations Center demonstrates that Rolls-Royce is focused on that goal every day," Fedele said.
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By GlobalDataRolls-Royce helicopter engine operators will benefit from M250 and RR300 fleet support through the 24/7 engineering support centre, aligning overall support processes with the company’s Defense Operations Center in Indianapolis.
The company’s customer base comprises more than 380 airlines and leasing customers, 160 armed forces, 4,000 marine customers, including 70 navies, and 1,600 energy and nuclear customers in 120 countries.
