The UK Government has published a new Aviation Passenger Charter to inform passengers of their rights and responsibilities when flying.
The move comes as the government aims to address disruption at airports caused by staff shortages during the busy season for travel.
The new aviation charter has been developed by the government in collaboration with industry, consumer and disability groups.
According to a government statement, the charter will serve as ‘a one-stop shop’ for passengers. It outlines their rights for the entire journey – from booking tickets and travelling to as well as through the airport, to the actual flight and subsequent return to the UK.
The Aviation Passenger Charter includes information on what passengers can reasonably expect from airlines, travel agents, tour operators and airports.
They can also refer to the document for advice if flights are cancelled or delayed, or if their luggage is misplaced.
Additionally, the charter will guide passengers on how to register complaints.
UK Transport Secretary Grant Shapps said: “Passengers deserve reliable services and to be properly compensated if things don’t go to plan, and the chaotic scenes we’ve seen at airports are unacceptable.
“The new charter will help to give UK passengers peace of mind as they enjoy the renewed freedom to travel, whether for holidays, business or to visit loved ones.”
The release of the Aviation Passenger Charter follows the publication of the government’s 22-point plan last month to address airport disruptions.
The government is also expected to announce its response to its consumer policy reform consultation soon.
The UK Civil Aviation Authority chief executive Richard Moriarty said: “It is important that we at the Civil Aviation Authority and wider industry continue to work together in the interests of consumers.
“A part of that is how we improve the information they receive and making sure it is clear and concise to help support and improve their overall travel experience.”
Recently, London Heathrow Airport restricted its daily passenger count to 100,000 for two months after recording a series of disruptions due to staff shortages.