The RTPI system provides travellers’ information for both airside and landside shuttle services across the airport, assisting service providers to improve schedule efficiency and improve communication with passengers.
Trapeze implemented the technology in collaboration with Heathrow Airport and OmniServ.
Trapeze Group account manager Matthew Newman said: “Without accurate, real-time information, waiting in an airport car park for a bus transfer can leave passengers worrying that they won’t make their connection.
“By providing Real Time Passenger Information (RTPI) for airside and landside transfers, airports can tackle passenger stress at its source, while improving overall passenger flow through the airport.”
A study by CPP has revealed that the absence of reliable information is a major cause of airport stress. Nearly 42% of people feel stressed when travelling through a busy airport.
Due to a combination of crowds, queues and short transfer windows, frequent business travellers may be worst affected by stress. According to a recent study published in the Journal of Occupational and Environmental Medicine, this could prove deadly if is not effectively managed.
OmniServ ITO operations manager Stephen Wilson said that the solution has had a profound impact since its implementation.
“The value of the system is already clear. Data screens are accurate and real-time feeds show exactly where each vehicle is located.
“The positive impact is evidenced by reduced passenger waiting times: the information available to passengers, and our ability to dynamically re-route buses to address surges in demand, have improved service levels. There have been no SLA breaches for passenger waiting times – our primary performance metric.”