Singapore Airlines’ low-cost arm Scoot is set to move its operations from Terminal 2 (T2) to Terminal 1 (T1) of Singapore Changi Airport to facilitate its growth plans and improve customer experience.

The switch is expected to take place in the last quarter of next year and will allow the budget carrier to take advantage of the upgraded T1. The company expects to record double-digit annual growth over the next three years.

Scoot CEO Lee Lik Hsin said: “The move to T1 will be beneficial for several reasons, chief of which being that it will allow us to continue serving our growing customer base comfortably and meet their needs for a fast and fuss-free pre-flight experience.”

Changi Airport Group (CAG) is engaged in upgrading works in order to expand the passenger handling capacity of T1. The works are anticipated to be completed next year and will support the future growth of airlines.

The airport opened an all-new and expanded Meeters & Greeters Hall at the Arrival level in April this year.

CAG expects to integrate the Arrival level with Level 1 of Jewel Changi Airport when it opens next year.

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By GlobalData
“CAG periodically reviews the allocation of airlines across all terminals to provide sufficient terminal capacity for future traffic growth.”

Other upgrading works include the expansion of the Baggage Claim Hall to incorporate more baggage claim belts in an effort to serve more arriving flights.

Changi Airport Group Airport Operations Management managing director Jayson Goh said: “CAG periodically reviews the allocation of airlines across all terminals to provide sufficient terminal capacity for future traffic growth.

“At the same time, we hope to enhance passenger experience by optimising the use of space for smooth airport operations.”

The company has completed refurbishment work in the T1 Departure Hall. The enhancements include a central Fast and Seamless Travel (FAST) Zone that allows passengers to check in and drop off their bags at the self-service automated machines.

Scoot believes the upgrades and expansion works at T1 will support its increased scale of operations.

The airline is also planning to enhance the check-in and boarding process. This decision comes after a recent post-flight customer feedback survey carried out by the company.