US-based airline JetBlue has contracted SITA to support its 531 check-in and automated passport control (APC) self-service kiosks, situated across 56 airport locations in the US and Caribbean.
As part of the three-year deal, SITA will deliver round-the-clock remote and on-site services for JetBlue’s devices.
The newly signed deal also includes service level agreements (SLAs) for the end-to-end support of the kiosks.
JetBlue chief information officer Eash Sundaram said: “Over the past number of years we have worked with SITA and become familiar with its expert global service provision for airlines and airports.
“Our kiosks, used by our customers for check-in and fast immigration processing, must be up and running at all times.
“SITA’s round-the-clock support will ensure that any problems can be identified and resolved faster than they were before, minimising impact on service to our customers.”
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The company will use its remote management capabilities and airport field engineers to enhance passenger services across JetBlue’s current and new destinations.
SITA Americas president Randy Pizzi said: “JetBlue is renowned for the high quality of service it provides to its 35 million customers and with the move to passengers using more self-service technology, it is important that this service excellence is guaranteed at every touchpoint.
“We at SITA recognise this and are providing proactive management of JetBlue’s kiosks so the airline’s passengers have them available for use at all times.”
SITA currently provides end-to-end managed services to airlines and airports worldwide.
Image: SITA to support JetBlue’s kiosks. Photo: courtesy of SITA.