Philippines’ Manila International Airport Authority (MIAA) has selected SITA technology to overhaul Terminals 1 and 2 at Ninoy Aquino International Airport (NAIA).

As part of the agreement, SITA will implement updated common-use technologies at the terminals for fast check-in and bag drop, along with new bag tracking.

Initially, SITA will completely overhaul the passenger processing systems in the terminals at NAIA by putting its new SITA AirportConnect Open technology in place.

This technology will allow the airport to introduce common-use self-service kiosks, self-bag drop and self-boarding gates.

MIAA general manager Ed Monreal said: “Our aim is to improve the airport experience for passengers at Ninoy Aquino International Airport.

"SITA’s next-generation technology allows the airlines to offer fast and efficient service in Terminals 1 and 2."

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“SITA’s next-generation technology allows the airlines to offer fast and efficient service in Terminals 1 and 2 and its baggage reconciliation system will also ensure bags are electronically tracked until aircraft loading, reducing passenger inconvenience of mishandled bags.”

“We are starting with shared airport systems and as we progress in our transformation we plan to introduce self-service technology such as check-in kiosks, bag drop and possibly self-boarding."

SITA will also implement a new local departure control system (LDCS) to provide vital back up to airlines in case systems are disrupted.

The systems are expected to boost ongoing efforts to improve passenger experiences at NAIA.

MIAA is also evaluating systems that allow security agents to validate passengers' paper and mobile bar-coded boarding passes as part of its strategy to manage the balance between continuous passenger flow and stringent security measures.


Image: SITA will implement update airport common-use technologies at Ninoy Aquino International Airport’s Terminals 1 and 2. Photo: courtesy of SITA.