Cincinnati/Northern Kentucky International Airport (CVG) has signed an agreement with Lockheed Martin for the first full-scale installation of airport passenger management technology in the US.
Under the deal, Lockheed Martin will install its chroma airport collaboration database (ChromaACDB) system, which is designed to help airports see passengers movements through their terminals, in order to understand and improve the travel experience.
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The company is also working with CVG to implement a system that offers real-time information to passengers, which will allow them to plan their journey through the airport.
According to the company, the technology will help the airport to deliver on key passenger experience initiatives in conjunction with the US Transportation Security Administration (TSA).
The new technology includes the BlipTrack system, which is an anonymous way of monitoring passenger throughput times via mobile device signals to measure time between points through the airport.
According to the manufacturer, the system does not send or track any personal information, but monitors the number of phone signals in a given area and uses the information to provide a real-time picture of passenger flow through the airport.
Lockheed Martin global airports director Martin Bowman said: "The BlipTrack technology benefits both passengers and the airport team as it allows them to see, in real time, where potential queues and pressure points are and provide proactive planning of the situation to improve service.
"Knowing where there is congestion allows passengers to avoid queues, so they can spend more time shopping or relaxing in the airport. This is all about improved collaboration between the airport, airlines and TSA for the enhancement of the passenger experience."
Implementation of the new technology follows a recent transformation of the airport’s screening area, in order to improve the passenger experience at CVG.
